2. Add more than $99 worth of products to your shopping cart (before taxes, fees and promo codes)
3. Select ‘Free Shipping’ at checkout
4. Place your order
There are some exceptions to our shipping policy and free shipping offer. This is typically on oversized items. If extra shipping charges are required for your order we will contact you to confirm whether you’d like to pay the additional fees or cancel your order.
When Will My Order Ship?
Thanks for choosing Bike Depot! We have a dedicated team supporting online orders Monday through Friday and aim to have processing and shipping completed within 48 hours once the order has been placed. Orders ship Monday through Friday excluding holidays. Orders received on Fridays after 12 p.m. or over the weekend will be processed on the following Monday or business day. Questions? Send us a quick email to email@example.com and we’ll respond promptly.
To avoid shipping delays, please be sure to include a street or physical shipping address for delivery. We cannot ship to post office boxes or unconfirmed addresses. We recommend billing and shipping addresses match. Orders deemed suspicious may be subject to cancellation.
We currently use Canada Post as our carrier. Once your order has been processed and shipped, we will provide you with tracking information. Delivery times are usually 3-7 business days with exceptions around holidays. These delivery times are an estimate and can vary based on factors like traffic and weather. These estimates do not apply to oversized items which may require more time to ship.
Do You Ship Outside of Canada?
We currently ship online orders only to locations within Canada.
We strive to ship all orders on time. There may be instances where we’ll have an unexpected out-of-stock item you have purchased. If this happens, we’ll contact you with a notification to determine next steps.
If you have any questions about our shipping rates or policies please contact us at firstname.lastname@example.org.