Shipping, Prices & Returns
Free shipping across Canada on all orders over $99
We offer free shipping across Canada with Canada Post on all orders over $99 before taxes. For any orders below the $99 threshold, we charge a flat shipping rate of $14.99.
There may be instances where additional shipping charges may apply. Please refer to the shipping calculator at checkout.
Order Processing & Delivery Times
We have a dedicated team supporting online orders Monday through Friday and we aim to have processing times completed within one business day of the original transaction. We’ll be communicating with you each step of the way so you’re fully aware where we’re at with your order. We know how it feels to wait for goodies in the mail. Delivery times are usually 3-7 business days except around holidays.
Online Prices & Purchase Process
There may be instances where there will be a discrepancy in online pricing. We reserve the right to cancel online orders. Please refer to your order confirmation and status throughout the purchase process. Prices are subject to change without notice. Products shown may not be available in our stores.
We know how it is – sometimes you might buy something that doesn’t work out as you hoped. If you’re not happy with your product, let us know. We’ll reimburse you for up to 30 days from your purchase date. The item you’re returning has to be in brand new condition with it’s original packaging and receipt. We won’t return worn bike apparel (because that’s just gross) – this includes bibs, shorts, jerseys, socks and under garments. These items must never be worn, washed and have all the original tags attached along with original packaging. We also will not return videos (DVD’s, Blu-ray’s) and software. We are not responsible for shipping costs for returns. You can return an item to any of our store locations for free. We reserve the right to refuse returns. Please contact us if you wish to return an item and we’ll help you through the process.